Shipping Policy
At BlissBox, we're committed to delivering your products safely, securely, and discreetly. Please review our shipping policies to understand our delivery options and timelines.
International Shipping
We ship to select international destinations. International shipping rates and delivery times vary depending on the destination country and shipping method selected at checkout.
International Shipping Rates
International shipping costs are calculated based on the destination country, package weight, and dimensions. The exact shipping cost will be displayed during checkout before you complete your order.
Delivery Times
International orders typically take 7-21 business days to arrive, depending on the destination country and customs clearance process. Please note that we cannot guarantee delivery times for international shipments as they may be affected by customs procedures or other factors beyond our control.
Customs & Import Duties
International customers are responsible for any customs fees, import duties, taxes, or other charges that may be imposed by their country's customs authorities. These fees are not included in your order total and will be collected at the time of delivery or when you pick up your package.
International Restrictions
Please be aware that certain countries may have restrictions on the import of adult products. It is your responsibility to ensure that your order complies with the laws and regulations of your country. We cannot be held responsible for packages that are seized or returned by customs.
Discreet Packaging
At BlissBox, we understand the importance of privacy when it comes to your purchases. That's why we take extra care to ensure that all orders are shipped in plain, discreet packaging.
Outer Packaging
All products are shipped in plain, unmarked boxes or padded envelopes with no indication of the contents inside. The shipping label will show "BlissBox" or "BB Fulfillment" as the sender, without any reference to adult products or intimate items.
Billing Statements
The charge on your credit card or bank statement will appear as "BlissBox" or "BB Commerce" without any explicit description of the products purchased.
Product Protection
In addition to discreet outer packaging, all products are securely wrapped to ensure they arrive in perfect condition. Fragile items are given extra protection to prevent damage during transit.
Additional Information
Order Processing
All orders are typically processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package's status by clicking on the tracking number in the email or by logging into your account on our website.
Shipping Address Requirements
Please ensure that your shipping address is complete and accurate to avoid delivery delays. We recommend using an address where someone will be available to receive the package. If you're not home when delivery is attempted, the carrier may leave a notice for pickup or attempt delivery again.
Shipping Delays
While we make every effort to ensure timely delivery, occasionally delays may occur due to weather conditions, high volume periods, or carrier issues. We appreciate your patience in such situations and will work to resolve any shipping problems as quickly as possible.
Missing or Damaged Packages
If your package appears to be lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package or process a replacement order if necessary.
Questions?
If you have any questions about our shipping policy, please contact our customer service team at [email protected] or through our Contact Page.